泰事达机电设备（上海）有限公司招聘技术支持/售后

Company Information:
公司信息

Telstar Far East is a family owned company headquartered in Spain. Telstar Group has global reach; operating in 13 countries (and in over 19 cities) worldwide, including Spain, Germany, UK, Netherlands, Ukraine, Switzerland, USA, Brazil, Argentina and China.
TELSTAR 是一家总部在西班牙巴塞罗那的家族公司，目前在全世界13个国家：西班牙、德国、英国、荷兰、乌克兰、瑞士、巴西、阿根廷、中国等超过19个城市设有子公司和生产基地。
Telstar provides a wide range of solutions to the Life Sciences, Vacuum Technology and Instrumentation market. The company also provides its products and service to over 100 countries.
TELSTAR 为生命科学、真空技术及仪器市场提供广泛的解决方案。产品销售到全国超过100个国家。

Job title: Service engineer
职位： 技术支持/售后服务 工程师

工作地点：上海

Responsibilities
职责：
• Implement China BSC and lab-freeze dryer Service Management System, be in charge of product installation, preventative maintenance, training and installed base setup in responsible territories, and quick response to service repaired requests from customer/distributors/sales teams.
    为在中国销售的生物安全柜及实验室冻干机产品提供服务，负责所属区域产品的安装、预防性维护、客户培训、代理商培训等工作。对客户、代理商及销售的服务要求作出快速响应。
• Cooperate with the distributors' service team on the service activities such as product installation, validation，service repairs and installed base setup.
   配合代理商的售后服务队伍，帮助进行产品安装、验证、维护等工作。
• Collaborate with sales, marketing team to follow up the marketing promotion activities, and assist sales team to achieve the sales objectives in responsible territory.
   配合销售及市场部门完成市场推广活动，协助销售部门完成所属区域的销售任务。
•Cooperate with sales team and distributors to deal with the complaint from the customer,
   配合销售及代理商处理客户投诉。
• To establish service contracts with customers. And follow up on outstanding payments incurred by the customers after rendering service.
   负责售后服务合同的制定、履行及收款。
• To schedule, perform and monitor all preventive maintenance of instruments in the assigned area.
   计划、执行和监管所负责区域所有设备的预防性维护。

Requirements/Qualification
资格要求
• Bachelor degree in Engineering, Electronics or Bioscience industries.
   工程、电子或生物技术相关专业本科学历。
• High energy, team player and the ability to work under pressure.
   有活力、有团队合作精神，能够在压力下工作。
• 1 year working experience in laboratory instrument installation and maintenance is a must.
   一年以上实验室设备安装及维修经验，如在生物安全柜及实验室冻干机设备有相关经验更优。
• Good communication and presentation skills to deal with service activities.
   良好的沟通及表达能力。
• Good service attitudes.
   良好的服务态度。
• Willing to travel frequently.
   适应频繁出差。
• Good English skill in reading and writing.
   良好的英文阅读及书写能力。

应聘者请将简历投递至：angela.kang@telstar.eu，请注明应聘职位名称！
【请在应聘邮件中注明 此条招聘信息来自中国生物器材网】